Changed or lost phone


Google does not store your Two-Step Authentication account, so if you've chosen to use Google Authenticator and you want to change phones, then you will have to use the backup codes that were displayed to you when you first logged in to copy your BitGo Google Authenticator account onto your new phone. If you failed to copy down the backup codes, please submit a request.

Have more questions? Submit a request


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    Wrong... plz remove.

    Edited by Jesusgoncalves
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    Khaled Mostafa

    please I want remove my google authentication in my account because I lost my phone and I can't access my account 2- step

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    Craig Barron

    Jesusgoncalves, why is it "Wrong"? More information would be helpful.